We try to make our photos look as realistic as possible, however please note that the color of the image can also depend on the screen you are viewing it from. If you are not satisfied with your bag, you have 15 days to send it back to us and get a refund. The 15 days are counted from the day you purchased the product.
Replacements are made only for unused products. One of our colleagues will check the bag for eventual damage, and if they find that everything is in order, your bag will be replaced. If the bag is damaged, then it will not be replaced. If the product has issues at the seams or was damaged during the shipment, we will replace the product free of charge.
In cases of an exchange, the shipment fee will be paid by the customer. If the exchange involves price differences (the product that is to be exchanged is more expensive than the one that has been sent back), the costs will also be paid by the customer.
We try to respond to all incoming comments, suggestions, and if a mistake has been made by us or by the delivery services, we will consider our customer's interests with maximal flexibility.
The warranty of your bag starts at the moment you purchased it and lasts for 2 months. The warranty includes the following:
If you discover blemishes on the fabric or flaws in the seaming during the period or warranty, you can send the product back to us and we will solve the matter at hand by reinforcing the seam or by changing the fabric.
In cases as such we ask you to take a picture of the damaged area on the bag. If we consider the product to have flaws at the fabric or the seams, we will ask you to send the bag back to us.
To prove the date of purchase, please use either the confirmation email (if you shopped online) or the receipt (if you bought your bag in person).